Customer success / self-hosted
Know which accounts need attention first.
OpenRetention turns usage decline, payment issues, inactivity and renewal timing into an explainable risk queue ordered by commercial exposure.
Product / risk console
Revenue risk without the dashboard theater.
The product view is deliberately dense: risk queue, recurring revenue, renewal timing, score explanation and account context stay visible together so an operator can decide what to do next.
Inspect the seeded dashboardARR$198,360
At-risk ARR$99,600
Critical accounts1
Watch accounts2
What ships now
A small operational core, not a feature checklist.
The current release is intentionally narrow. Planned integrations are not presented as shipped functionality.
| Account store | Recurring-revenue context, renewal dates, product usage, activity recency and payment state. |
|---|---|
| Health model | Explainable scoring based on usage decline, inactivity, payment risk and renewal proximity. |
| Risk inbox | At-risk accounts ordered by revenue exposure instead of a generic red/amber/green wall. |
| API | Account upsert endpoint intended for billing, product analytics, CRM or warehouse adapters. |
| Deployment | Node.js 24, SQLite and Docker for a simple self-hosted footprint. |
Where it fits
Useful when you want control more than breadth.
OpenRetention does not claim enterprise-suite parity. The tradeoff is a smaller system you can inspect, host and extend.
Buyer guide
When self-hosted customer success software makes senseData control, operational tradeoffs and the cases where self-hosting is the wrong choice.
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Comparison
OpenRetention and GainsightA factual scope comparison without unsupported parity or pricing claims.
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Comparison
OpenRetention and ChurnZeroWhere a focused self-hosted risk workflow differs from a mature commercial suite.
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Guide
Build a health score people can explainUsage trend, recency, payment state and renewal timing as observable signals.
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